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1. Can I use your service if I am on AOL?Yes it is possible but you will loose the scheduling feature and AOL may disconnect you. Since AOL uses a proprietary dialer instead of windows built dial up networking, the backup software cannot automatically dial the Internet. AOL also does a inactivity timeout. If they detect no activity from your AOL Browser, it will disconnect you. 2. Can I use your service to backup my whole computer?The software will allow you to select all the files on your computer, but doing so will not get you the results you may desire. When Windows is running, there are many files that are 'open'. Open files are backed up. The purpose of the service is to backup critical data files. The ideal situation would be to keep all your data (ie. Word/Excel/Access files, Quicken/Quickbooks files...) in one place like the 'My Documents' folder or a common folder on a server. Then you would set the backup software to backup all files in the folder. 3. Can anyone read my data?NO, all files are encrypted before they ever leave your computer. 4. How does the reliability of AccuBak Online Backup compare with that of tape backups?There is no comparison. Our backup service is much more reliable than most tape backups. We have MANY clients who have run our service for years without ever changing their configuration and without ever missing a backup. We will put our track record up against any tape backup system. A major risk of a tape systems is that even when all indicators point to successful backups, the restores fail. Secondly, most companies using tape systems don't employ a secondary fail-safe system. Our system has redundancy. Another major risk of a tape system is even if you have a successful backup, what if the tape is left in the office. If there is a fire, there is no way to restore your data because the tape was the victim of the disaster as well. Our backups are done offsite so you know that your data will be safe. 5. Can I still use my tape system?Yes. Many of our clients continue to run their tape backups, but no longer transport their tapes off site. Redundancy is the key to data security, so you can never have too many backups 6. How long will it take to transmit a fileThe time depends upon the type of data you are backing up, the amount of available bandwidth and the amount of change to that data. With the AccuBak Online Backup Agent, you should run the program in simulation mode and use the Analyze option to get a breakdown of transmit time needed for various bandwidths 7. How do I know if my files are backed up?To view the files that you backed up, click on the Log tab, at the top, in the main menu. All the times that you backed up will be logged here. When you click on the date/time of the backup, there will be a display in the right-hand pane that will tell you exactly which files have been backed up. After every backup, there will be a lot of backup information in the right hand pane, including the names of the files backed up, as well as the size. 8. How do I know how big my selection of files for back up is?In the main menu, go to File, Calculate size. This will calculate the amount of files selected for backup and their total size. 9. How do I retrieve my files?To retrieve files, click the My Backups tab at the top of the window. To retrieve the file(s) from your last backup, open the Last Backup Folder, by double clicking on the folder. From the subfolders you select the file(s) you want to restore. In the right-hand pane, click the boxes next to the files you want to retrieve. After selecting them, click the Restore button in the middle of the top bar. To restore older versions of your files, click the Previous Backups folder and select the date/time of a previous backup you want to restore. Select your files and hit Restore. 10. Can I backup any file?AccuBak Online Backup stores all file types, and can backup any file size, provided you have enough space left in your AccuBak Online Backup account. 11. What is encryption?Encryption is a process to scramble data in such a way that it become unusable by anyone without the encryption key. This encryption key is not stored anywhere on any of our servers, and is only known to the end user. If you lose this key, it will render the data non-retrievable. 12. Are there charges to restore my data?There is no charge to restore your files online. If you need a CD copy of your files you will be charged $24.95 for the CD . This service is available during normal business hours. You can request this by email, supplying full shipping address details, username and password. NO ONE can access your data with out your Encryption Key. 13. How far back in time does the file archive log go?Files will be kept from the first day that you start backing up, and logged each and every time you backup. Daily backups are kept for 2months.On the last day of every month a backup will be made for you to keep as long as you have your account. You can also delete any archive Files up to any given backup, by you.. 14. Can AccuBak Online Backup remind me to backup? |
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